Residents’ Resources
If you’ve got questions about our services, your lease, service charges or any other issues you’ve come to the right place.
Frequently Asked Questions
Information and resources to residents’ most common questions:
If your details have changed you can update us using this form.
Welcome Pack for New Leaseholders
Including our Frequently Asked Questions guide
Download our customer guide to making payments
Fire safety resources
Find below important information to help residents and Leaseholders stay safe and understand the various fire safety measures that may be in your home. Click on the links to download our resident advice notes for:
Stay Put Advice in your development
Evacuation Advice in your development
Fire Safety Information - you will find more detailed information on the following sections of help and advice:
Your Front Door and Fire Safety - This information sheet aims to help you identify if your front door is fire compliant and provides advice on the inspection and maintenance of the Front Door.
Fire Safety in Communal Spaces - Advice and guidance on the safe use of communal spaces within your development including tips on balcony management.
Your Fire Sprinkler System - Basic advice on maintaining your sprinkler system in your home.
Payments & Billing
You can make your payments simply and quickly through my.Zenith, your online leaseholder portal.
Register for my.Zenith
Maintenance & Repairs
If you see anything requiring maintenance or repair in your block, please let us know. You can report maintenance and repair issues here:
Buying and Selling your home
Planning to buy or sell your property? We can give you or your solicitor a detailed information pack (known as an LPE1) containing all the information you’ll need.
Request your information pack here.
Complaints
We take any complaint we receive very seriously. We will look to resolve genuine complaints and to use them to improve our services.
If you wish to make a complaint, please click to contact us.
You can read our Complaints Handling Procedure here.
Useful Links
The Property INstitute (TPI)
As the leading trade body for residential leasehold management, TPI is also an important resource for leaseholders. They provide information on the leasehold system, help leaseholders understand the role of managing agents and enable them to get the most out of living in a leasehold flat.
Fire Door Safety
Launched in 2013, Fire Door Safety Week is a ‘mass market’ awareness campaign to increase public understanding of the vital role that fire doors play in protecting life and property. The campaign is owned, managed and run by the British Woodworking Federation and is supported by a number of partners, including the Home Office’s National Fire Safety campaign, the National Fire Chief’s Council and London Fire Brigade.
Residents and Leaseholders can use this as a valuable resource for checking the safety of their own fire doors.
Leasehold Advisory Service (LEASE)
LEASE provides FREE initial advice to members of the public on residential long leasehold law. It is totally independent and is funded by the Government.
Citizens Advice Bureau
The Citizens Advice Bureau provide free, confidential and impartial advice covering all issue. This service is available to anybody who wishes to use it.
PropertY REDRESS SCHEME
Set up to handle complaints about members of ARMA residential managing agents and other property professionals from consumers using their services.